FAQs
Orders & Payments
1. What payment methods are accepted? We accept the following secure and convenient payment methods:
- PayPal
- Credit Cards (Visa, Mastercard, American Express, etc.)
2. Will I have to pay customs duties and taxes? Please be aware that international orders may be subject to customs duties and taxes in the destination country. These fees are not included in our product prices and shipping costs, and are the responsibility of the recipient. We encourage you to check with your local customs office for more information before placing your order.
3. Can I cancel or change my order? If you would like to cancel or change your order, please contact us within 24 hours after you made the order. No cancellations or changes can be applied once an order has gone into the preparation for delivery.
Shipping & Delivery
1. How much does shipping cost? We offer a flat rate shipping fee of $6.99 on all orders. Orders over $65 qualify for free shipping.
2. How long will it take for my order to arrive? Total delivery time = 1-3 business days of processing time + an estimated 10-20 business days of shipping time. (Please note: Actual delivery times may vary due to customs or logistical delays.)
3. How can I track my order? You will receive an email with tracking information once your order has shipped. Please allow 3-5 business days for the tracking information to update.
4. For more details For our complete shipping policy, including international delivery estimates and what to do if a package is lost, please refer to our Shipping Policy page.
Product Information
1. What are your puzzles made of?
Our puzzles are made from high-quality, eco-friendly wood, precision-cut to ensure a perfect fit for every piece. We use safe, non-toxic inks for printing that are both environmentally friendly and safe for people.
2. What is the printing quality like?
We use high-precision printing technology to ensure the colors are vibrant and the details are sharp. The puzzle surface has an anti-glare finish, allowing you to enjoy the puzzle-solving process more comfortably.
3. How many pieces does a puzzle have?
Our puzzle collections come in various sizes. Please check the product page for the specific piece count to see the level of challenge you are taking on.
4. What are the dimensions of the puzzle?
The dimensions of each puzzle may vary. You can find the exact finished size in the product description to help you prepare a puzzle mat or frame.
5. Are the puzzle designs exclusive?
Some of our designs are exclusively licensed or original creations, ensuring you have a one-of-a-kind puzzle experience. We also continuously update our collections to bring you more unique themes and artworks.
6. What age is this puzzle suitable for?
Our puzzles are designed with a wide range of ages in mind. We typically provide a suggested age range in the product description, but please note that these are for reference only.
7. Can the puzzle be reused?
Absolutely! Our puzzles are very durable. As long as you store them properly, you can assemble them again and again. Once a puzzle is completed, you can also use puzzle glue to fix it and frame it as a unique home decoration.
8. How do I clean the puzzle?
If the puzzle surface gets dusty or stained, we recommend gently wiping it with a dry, soft cloth or sponge. Please avoid using water or any liquid cleaners to prevent damage to the puzzle or its design.